Profile details on your soua101 account cannot be changed directly — this is intentional and done for security reasons. You'll need to contact the support team to make any changes.
Email support@soua101.net to update your mobile number, using the subject line "Mobile Number Change Request". Include the following details in your email:
- Account username or registered email
- Old Mobile Number
- New mobile number
- Front photo of National ID card (for verification)
Phone number updates are typically processed within 2–4 hours of receiving the request. Once updated, a confirmation SMS is sent to the old number, and an OTP is sent to the new number for verification. The process for a name change is the same, but the name must match exactly what appears on your NID card.
When a match is cancelled or abandoned mid-way, soua101 settles bets in accordance with international betting rules. The scenarios below explain what happens in each case:
- Match cancelled before kick-off: The full bet amount is refunded and returned to your account — usually within 1–2 hours.
- Match abandoned after kick-off: If sufficient time has elapsed for an official result (e.g., the minimum number of overs in cricket), the bet is settled based on that result.
- If insufficient time has elapsed: The entire bet is voided and the stake is refunded.
- If the match is rescheduled to a later date: The original bet does not carry over to the rescheduled match — your stake is refunded.
In an accumulator bet, if one match is cancelled, it is removed and the remaining selections are recalculated. Refunds are generally processed within 24 hours of the cancellation.
Once logged in to soua101, you can access live scores and match trackers directly in the Sports section. Clicking on any ongoing match shows real-time scores, wickets, cards, corners, and goal updates — no separate app or subscription required.
Live video streaming is available for selected matches — typically international cricket, Premier League football, and major tennis tournaments. To watch a stream:
- You must be logged in to your account
- A minimum account balance is required, or you must have an active bet on that match
- Go to the Sports page, click the "Live" tab, and select any match showing the streaming icon.
Streaming works best on a 4G or Wi-Fi connection. If you experience video buffering, try clearing your browser cache or switching from HD to SD mode. Live score tracking is always available, even when streaming isn't supported for a particular match.
Soua101's policy allows each individual to hold only one account. However, two different people from the same household may each create their own account — this is not prohibited.
However, there are a few things to keep in mind:
- Each account must be opened with a unique NID, a unique mobile number, and a unique bank or mobile banking account
- Running two accounts from the same device or IP may flag your account for system review
- In this situation, notifying support@soua101.net in advance ensures there are no issues
- If a person creates two accounts, both accounts are immediately suspended and any funds held are frozen.
Soua101 supports all of Bangladesh's most popular payment methods. Full details for each are listed below:
- bKash: Minimum deposit ৳300, minimum withdrawal ৳500. Deposits are instant; withdrawals typically take 5–30 minutes.
- Nagad: Same terms apply — minimum deposit ৳300, withdrawals processed within 5–30 minutes.
- Rocket (DBBL): Minimum deposit ৳500. Withdrawals processed in 15–60 minutes.
- Bank Transfer: Minimum withdrawal ৳2,000. Processing may take 1–2 business days.
- Crypto (USDT): On the TRC20 network — fast transfers with low fees. Minimum deposit $5.
To deposit, go to the payment page, select your preferred method, enter the amount, and send it to the displayed number or QR code. Save your transaction ID. For withdrawals, KYC must be completed before your first request.
Soua101 offers both temporary account suspension and permanent account closure.
Temporary break (Cooling-Off or Self-Exclusion):
- A cooling-off period of 24 hours to 30 days can be set from the "Responsible Gambling" section in your account settings.
- Long-term self-exclusion is available for 6 months or 1 year — during the exclusion period, login and betting are completely disabled.
- Your account balance is kept safe during this period
Permanent account closure:
- Email support@soua101.net with the subject "Account Closure Request"
- Include a reason with your request (optional)
- Make sure to withdraw any remaining balance before closing your account — withdrawals after closure require a separate request
- Requests are typically processed within 24 hours.
KYC (Know Your Customer) verification is mandatory before your first withdrawal on soua101. It only needs to be completed once — after that, you won't need to do it again.
Required Documents:
- National ID Card (NID): Clear photos of the front and back (blurry or cropped images will not be accepted)
- Selfie: A selfie holding your NID card
- Birth certificate (if no NID), passport, or driving licence are also accepted
How to submit your KYC:
- Log in to your account and go to the "Profile" or "Verification" section
- Upload a photo of your document (JPG or PNG, maximum 5 MB)
- Upload a selfie
- Click the "Submit" button
Verification is usually completed within 1–2 hours. During peak hours, it may occasionally take 4–6 hours. You will receive an email and SMS notification once verification is complete. If your documents are not sufficiently clear, you may be asked to re-upload them.